Cancellation & Refund Policy

1. What you're paying for

SastiTripsWale collects payment for two things, both platform/access fees rather than a payment for any specific trip, booking, or third-party service: the membership fee - a one-time payment that unlocks premium features (hosting a trip, joining a trip, creating a club, and connecting with other members) for a fixed period of 6 months or 1 year - and the Trip Pass, a one-time flat fee that tops up a set number of trip-hosting and trip-joining credits instead of a time period. See Section 2 for how the Trip Pass specifically works. Neither auto-renews.

2. Trip Pass (pay-per-trip) fee

SastiTripsWale also offers a Trip Pass - a flat, one-time fee (₹29/₹49/₹59, see our Pricing page) that tops up host and join credits instead of a fixed access period. Once activated (credits added to your account), a Trip Pass purchase is non-refundable, under the same exceptions as membership in Section 3 below. No coupon codes are ever applicable to a Trip Pass purchase. A credit is refunded automatically - without contacting support - if a join request it was spent on is later withdrawn or declined, or if a trip it was spent on is deleted before anyone joins; see our Terms & Conditions for exactly how credits are spent and refunded as part of normal use. This automatic in-app refund is separate from - and doesn't require - the manual payment-refund process below.

3. Membership cancellation

Because membership is a one-time payment for a fixed access period (not a recurring subscription), there is nothing to "cancel" in the sense of stopping future charges - you are never charged automatically. If you no longer wish to use the Platform, you can simply stop using it; your membership will remain active until its expiry date and will not renew unless you choose to purchase another period. The same applies to a Trip Pass - there's no recurring charge to cancel, and unused credits simply remain on your account until you use them.

4. Refund eligibility

Once a membership or Trip Pass payment is successfully verified and applied to your account, it is non-refundable, except in the specific situations below:

• Payment deducted, nothing activated - if Cashfree confirms a successful charge but your membership/credits were not applied within a reasonable time due to a technical error on our side, we will either activate them manually or issue a full refund.
• Duplicate payment - if you were charged more than once for the same membership period or Trip Pass due to a technical glitch, we will refund the duplicate charge in full.
• Unauthorized/failed transaction later confirmed as charged - if Cashfree's records show a charge that never reached us or was reversed, and nothing was credited to your account, we will investigate and refund what is owed.

Refunds are not available simply because you changed your mind after activation, could not find a suitable trip, or another member's trip did not go as planned - SastiTripsWale is a community platform, not a booking or event-guarantee service.

5. Failed payment

If your payment fails or is cancelled before completion, no amount is deducted and nothing is activated. You can simply retry the payment from the Join page. If your bank or payment app shows a deduction for a payment that our system shows as failed, see "Duplicate payment / money deducted" below.

6. Duplicate payment / payment deducted but nothing granted

If money was deducted from your account but you did not receive a membership or Trip Pass confirmation, do not retry the payment repeatedly. Instead, contact us at support@sastitripswale.com or via the Contact page with your registered email/mobile number, the approximate time of payment, and (if available) the payment reference shown by your bank or UPI app. We will check the transaction against our Cashfree records and either activate what you paid for or refund you within a reasonable time, typically within 7 business days of verification.

7. Membership expiration

When your membership period ends, premium features (hosting/joining trips, creating clubs, connecting with members) are paused until you purchase a new membership period. Your account, profile, past trips, and chat history are not deleted or affected by expiry. Membership fees are not refunded for the expired period, since the access period was fully delivered. A Trip Pass has no expiry date of its own - it simply runs out when its credits are used.

8. How refunds are issued

Approved refunds are issued to the original payment method via Cashfree and typically reflect in your account within 5-7 business days, depending on your bank or payment provider.

9. Contact for refund requests

Email support@sastitripswale.com or use our Contact page. We respond within 24 hours.